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Policies & DisclaimersThere is a 3 night minimum stay for all cottages. CANCELLATION: Security deposit will become non-refundable in the event of cancellation. If we are able to rebook, we will refund all your money minus a $50 processing fee. TAX: 11.41% tax added to rental rate (4% excise tax and 7.41% transient accommodation tax) CLEANING: Ohana house $200; Canal cottage $100; River cottage $75; Garden cottage $50. THESE ARE NON-SMOKING HOUSES: Please respect this requirement. We also ask everyone to respect the honored Hawaiian tradition of always REMOVING SHOES while indoors. We make every effort to ensure that all equipment is in working order and that the surrounding environment is as pleasing as possible. In the event of an equipment breakdown, we will strive to repair it as soon as possible after being notified of a problem. We cannot guarantee that televisions, appliances, etc. will not break down during your stay (especially with the unrelenting salt air) and therefore, no refunds or adjustments can be made for mechanical failure. We cannot take responsibility for any other unexpected situations beyond our control such as power outages, insects, roosters, weather, nearby construction and the like. All rates are subject to change without notice. |
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